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I am trying to add my address for credit card to sell tickets, and it keeps saying “City, state and zip code do not match”. I have a Canadian address. Help?
tony2
Rookie
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Re: Address error

Hello. Can you please add 

city : Victoriaville, Province : Quebec , Zip : G6S 0S9, Country : Canada

 

I am facing the same “City, state and zip code do not match” issue when trying to purchase tickets

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NikkiM
StubHub Alumni (Retired)
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Re: Address error

All set! Got that added for you, @tony2 🙂

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jammer
Team Mascot
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Re: Address error

I'm also trying to add a credit card and get the City, State and ZIP Code do not match error.

 

The city is Foothills in Alberta, Postal Code T1S 3X9. Can anyone help?

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DianaR
StubHub Alumni (Retired)
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Re: Address error

Hey @jammer, thanks for letting us help get this fixed! I've added this postal code into our system, and it can take about 15 minutes for you to be able to complete the change.

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jammer
Team Mascot
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Re: Address error

Thanks @Diana for helping out so quickly!

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JesseKorosi
New User
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Zip code vs postal code

I have recently moved to Canada from the USA and when trying to change my contact info, the mobile site is requiring a Zip Code. In Canada we have postal codes, which have letters and not just numbers, so I can’t fill this in.

This means I also can’t add my new CAD credit card...

Any suggestions?
Thanks!
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NikkiM
StubHub Alumni (Retired)
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Re: Zip code vs postal code

Hi, @JesseKorosi. Are you able to copy and paste your postal code into the zip code field? 

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zero-cool
Waterboy
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Re: Zip code vs postal code

Hi there, same issue on a Canadian address. Can you add in V5C 0K5

for Burnaby, BC?
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JakeK
StubHub Alumni (Retired)
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Re: Zip code vs postal code

Hey @zero-cool! I have added the postal code to our system and you should be able to use that at any time from here.😊

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Answered! Go to solution

Zip code Canada

I want To buy tickets but the zip code don't match. I live in Canada. What do I do?
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