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I am trying to add my address for credit card to sell tickets, and it keeps saying “City, state and zip code do not match”. I have a Canadian address. Help?
CameronJ
Stubber
Answered! Go to solution

Re: Zip code Canada

Hey, @kevinstjacques

 

If you're getting an error saying your info is incorrect, zip/postal code doesn't match, or simply won't process, a moderator will want to review this directly and see how we can help. So, I'll send you a private message now and we'll get right now this. 

 

Other fans with a similar issue are welcome to send a private message to any of our moderators. We'll gladly see how we can help. Smiley Happy

 

 

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E-B
Team Mascot
Answered! Go to solution

Postal code for canada

I’m trying to purchase tickets. I live in Canada. When it wants me to enter my address it only gives option for a zip code not postal code. I need to enter letters and numbers so it gives me an address error if I just punch in numbers or it won’t let me proceed without the zip code. How do I order tickets
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DianaR
StubHub Alumni (Retired)
Answered! Go to solution

Re: Postal code for canada

Hey @E-B, sorry for the difficulty! I've moved your post here since this thread answers the same issue.

 

If you're on a mobile device, this may be related to the keyboard your device is displaying for the zip code field. Try modifying this, but if you're still stuck ultimately we are here to help you. Private message a moderator such as myself and include your email address, the postal code already on file (if applicable), and the full address and postal code you're trying to enter. 

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shadow9686
Rookie
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Re: Postal code for canada

i have same trouble! i cannot select county. I am Korean.

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Joseegallant
Team Mascot
Answered! Go to solution

Address error

Hello,

I’m trying to buy tickets but it’s asking for a Zip code but i live in canada!
Please help !
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NikkiM
StubHub Alumni (Retired)
Answered! Go to solution

Re: Address error

Hi, @Joseegallant. We've moved your post to a relevant board. If you cannot find the answer to your question here, feel free to let us know! 

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Rejish
Waterboy
Answered! Go to solution

Re: Address error

I have the same issue. Please contact me to add
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DTH
Backup Singer
Answered! Go to solution

Re: Address error

Hi! Same issue, 5 character limit (but I am not in the US....). Thanks.

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