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PowerMoose666
Rookie

Can't add direct deposit

When I try to add my direct deposit information a little sub window saying "Confirm Account Number" that I can't interact with pops up, my routing and account information are correct.

7 REPLIES 7
NikkiM
Moderator

Re: Can't add direct deposit

Hmmmm. That doesn't seem right! Have you tried clearing your cache and cookies/browsing data, @PowerMoose666?

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PowerMoose666
Rookie

Re: Can't add direct deposit

just cleared it still same problem, also tried it on Chrome, Firefox, Edge and on my tablet, all same problem

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NikkiM
Moderator

Re: Can't add direct deposit

Without compromising your personal account info, can you send us a screenshot of the error you're receiving? @PowerMoose666

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PowerMoose666
Rookie

Re: Can't add direct deposit

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NikkiM
Moderator

Re: Can't add direct deposit

Interesting! Haven't seen this before! Are your popups turned on, @PowerMoose666?

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PowerMoose666
Rookie

Re: Can't add direct deposit

does it if popups are on or off

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NikkiM
Moderator

Re: Can't add direct deposit

We can definitely escalate this to our technical team for further review! I'll send you a private message so I can grab your account details and send this over, @PowerMoose666.

 

**Update**

We've heard back from our technical team, @PowerMoose666 , & they've relayed thiat this is known cosmetic error. They are working to resolve the issue of the "confirm" button being cut off from the bottom of the page. A workaround is to zoom out on your internet browser in order for the confirm button to appear. We don't have an ETA on a fix being implemented at this time.

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