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Sarahtw
New User
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Cancelled event

The event I had bought tickets for was cancelled. I was on the phone with a customer service rep and I was told I had a 120% credit to my account. I cannot find anywhere that this is located. Can someone help me out. I am not on the app, I was already told the app doesn't work to see the credit.
4 REPLIES 4
NikkiM
StubHub Alumni (Retired)
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Re: Cancelled event

Hi there! We'd be happy to help you navigate your account, @Sarahtw. To use a coupon, simply check the box next to your “Discount Code" during checkout and the full amount will be deducted from the total price to complete the transaction. To view your available credits while not in the purchase state you can head to your "Profile" and the discounts are under your "StubHub Wallet." You can only view discounts in your "Wallet" on a mobile browser or desktop/laptop computer. Discounts within the app can be viewed during checkout. 

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Jjurrcak
Waterboy
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Re: Cancelled event

I also had a cancelled event and followed these instructions when going to purchase new tickets and still see no discount. Could it be somewhere else?
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faster_paster
Waterboy
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Re: Cancelled event

Same problem here

 

I entered the code in my wallet but I dont see it in my account.  Disappeared, just like my money.  I have bough on stub hib since, but the credit is gone.  

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faster_paster
Waterboy
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Re: Cancelled event

same problem here.  where is the solution

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