Greetings StubHub team,
I have been trying to log in to the StubHub developer portal, but continually receive Invalid Authentication errors (see screenshot below). I have tried both with my StubHub account information (triple checking that all the information is correct), as well as trying to create a new account for log in.
Both allow me to log in to the customer side of the site, but not the developer site.
Any ideas on what the problem might be here?
@JoetheGaucho - Very sorry for any issues on this. As the portal is run by a specific team, they will need to review this further. You can reach out to them thru the email mentioned above (firstname.lastname@example.org). We will forward this along as well though. Thank you for letting us know you're having issues as well.
I am having this same issue and need it fixed ASAP because I have a deadline in a few days. Therefore, I cannot wait until another business day when they're in the office again for this issue to be resolved.
Same thing happened to me all of a sudden I can't login. Why is this a problem? API support is not helpful can the moderator chime in here?
Unfortunately, we don't have access to the back end of the API portal, so the only current option would be to reach out to them at APISUPPORT@STUBHUB.COM.
I realize the mod's don't control the portal but would you be able to get a timeline from the support team? They've been very little help.
All of us have been trying to get in for weeks. It almost feels like StubHub is sunsetting the feature but not telling anyone.
We wouldn't have a timeframe, but I'll try to reach out and see what details I can find and post here if I can get any more info.