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New User

Error Accessing Tickets

Hello all,

I recently purchased Cinncinati Reds Tickets, but unfortunately didn't realize I wasn't logged in (on a laptop) and bought them as a guest. They sent me an access code in the confirmation email, and after entering my phone #, email address, and access code on the StubHub app (on a phone), I kept getting error messages. I've since figured out that I can access them if I sign out on the app, but I was wondering if there's a way to transfer the 'guest' tickets to my actual account?

1 REPLY 1
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Community Manager

Re: Error Accessing Tickets

Hi, @iamgoldsmith! Sorry you had trouble accessing the tickets, but it sounds like you got that taken care of. Unfortunately, we're not able to merge Guest and Registered accounts at the moment. 

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