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Subscriptions & Notifications

When you subscribe to a thread or board, you will stay up to date on a post you're following or on what's being talked about within StubHub Community. To subscribe to a board or thread, select "Options > Subscribe" in the upper right-hand corner of t...

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How to Add Favorites to the StubHub App

Adding favorite events and artists in the StubHub app is easy, follow along with these steps to add your own favorites! 1. Download the StubHub app from iTunes or the Google Play Store. 2. Search for an artist, team, event, or venue and tap the heart...

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How do I update my default address?

Login to your profile page https://www.stubhub.com/my/profile/ Tap Settings Tap Contact To update your Primary Address > Tap on the pencil icon next to the Primary Contact Update your name, address, and/or phone number, and tap Save PS. To update you...

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by Community Manager Community Manager
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iOS Notification wont go away

I downloaded the iOS app and signed in. There is a persistent badge that will not go away.When I open the app, tap "Profile" and then tap "notifications" because there is a "1" badge on it. I then get "something went wrong, please try again." Then I ...

Processing payment

I’m having problems receiving payments for tickets I have sold? The event finished on the 4th August and I have been told since then that payment is still being processed? I have done everything possible but nothing has changed?

Account blocked?!?!

I've been trying to log into my Stubhub account for 3 days now and each time it tells me my username/password doesn't match, but when I try to get my password reset emailed to me - nothing shows up! I have 3 sales I am waiting to be paid out on & now...

Missing Order?

I purchased tickets in Feb 2020 for an event in May 2020. Event never happened and StubHub refused to refund the money because it wasn't "officially" canceled. Well its now officially canceled but my order has mysteriously disappeared from My Account...

Tickets not showing in account

I purchased 2 HOMEFREE tickets @ March 2020for my husbands birthday. HomeFree concert postponed 3 times but but are now scheduled for 10/13. How do I get into the concert without tickets? Do I contact my bank for some help since StubHub is short staf...

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Change linked account in Settings

Hi All,I currently have season tickets through the Red Sox and those are linked to a StubHub account. Is there a way that I can make a change so that those season tickets are linked to a different Stub Hub account?Thanks for any advice/help that you ...

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Cancelled event

The event I had bought tickets for was cancelled. I was on the phone with a customer service rep and I was told I had a 120% credit to my account. I cannot find anywhere that this is located. Can someone help me out. I am not on the app, I was alread...

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