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Waterboy

Accept tickets and reset password link not arriving

Hi Ive purchased tickets for an event.

Ive recieved an email to accept tickets

 

when I follow the link it asks for sign in credentials

I sign i n with my know n info 

It says incorrect so I request a reset password link but it doesnt arrive 

 

Ive checked junk mail 

ive checked facebook email as on eforum discussion suggested though i don not have aFB email .

ive tried multiple times and nothing has arrived 

 

please let me know of any soultions thanks!

4 REPLIES 4
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Moderator

Re: Accept tickets and reset password link not arriving

Hi, @jbocker! Apologies for the confusion. It sounds like you are trying to access an account "powered by" Ticketmaster which is actually separate from your regular Ticketmaster credentials. Have you tried creating an account rather than resetting your password? You'd want to use the same email address but, will need to set up a new profile, it sounds like. 🙂 Let us know if that helps! 

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Waterboy

Re: Accept tickets and reset password link not arriving

tx for reply 

ive bought  4 sets of tickets  - which ones are you referring to ?

are you saying i need to go to ticket master.com and create a new account?

 

if so then how will this new account link to these previously purchased tickets under different credentials?

 

 

 

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Waterboy

Re: Accept tickets and reset password link not arriving

i didnt realize tktmster was associated with any of the purchase

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Moderator

Re: Accept tickets and reset password link not arriving

We don't have access to your order quite yet so, we were mentioning the common delivery query that we receive for mobile ticket transfers. Send me a private message with your email address & zip/postal code & we can chat about your personalized orders as it seems like we may be dealing with a few different delivery methods. We appreciate it, @jbocker

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