Does anyone know what the refund process is like? I read from somewhere that for any purchases made prior to March 25, 2020, we can ask for a cash refund. Now the BTS tour is officially cancelled, I want to have my money back. For some reason, I can't even find my purchase history on stubhub account. Does anyone know what's happening?
Omg I am having the same problem. I am contacting customer service tomorrow. Do you all still have the confirmation email on the purchase. I still have mine that might help them to find the order.
i would keep any and all information of ticket purchases to verify through customer service that you did indeed pay for them. my friends and i spent over 2 grand for these tickets and i'm demanding a refund espeically because i purposely boufght the insurance for the tickets
I was lucky to find the confirmation email with the purchase order number (thank god!) I too recevied an email from the ticketmaster regarding cancellation policy. I tried to call stubhub but no one is picking up!
Go to your email, pull down the search box. Type: studhub or tickets. You will see your order # from Stubhub with the amount charged on your card. That's how I found my email.