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bb22
New User

Bought tickets and cant access them

I bought tickets to a show yesterday and got the email to say the tickets have been delivered. The email contained the code and a button to print. When I click the button to go to my account, I cant see any tickets and it doesn't say I have any shows listed. I find the spot to enter the code and it says it's invalid.

 

I think I bought the tickets as a guest but then created an account afterwards so maybe that's the disconnect? I cant work it out and nobody will answer the phone.

 

How can I get my tickets?

1 REPLY 1
ThomFam2022
New User

Re: Bought tickets and cant access them

Did you ever get your tickets? I’m having the exact same issues
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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here