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StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. 

 

Have questions before you buy? Keep reading for some frequently asked questions! 

 

 

Q: What payment methods does StubHub accept?

 

A: You can purchase tickets by using any of the following payment options:

 

  • Credit/Debit card (Visa, MasterCard, American Express, or Discover)
  • StubHub Gift Card
  • PayPal
  • Apple Pay or Android Pay

 

Q: I'm not quite ready to buy but I want to be notified if prices change. Can I set an alert?

 

A: You definitely can! Each event has a Price Alert option that can be set on a mobile device or web browser.

 

StubHub App

1. Find your event and select the "Info" symbol in the right-hand corner.

 

Android:

Screen Shot 2019-04-02 at 11.52.31 AM.png

 

iPhone:

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2. Tap "Price alert"

 

Screen Shot 2019-04-02 at 11.53.41 AM.png


3. Fill out the info (how many tickets, zone, and the max price per ticket)
4. Tap "Save"


Web Browser

1. On an event page, click "Set your price"
2. Fill out the info (how many tickets, zone, and the max price per ticket)
4. Click "Set your price"


Remove/Delete Price Alert

1. Using the StubHub app, go to Profile > Price alerts
2. Tap the price alert
3. Tap the Trash Can icon

*Price Alerts can't be deleted from a web browser at this time*

 

Q: When do listings fall off?

 

A: Most tickets will stay on site up until the start of the event. Some tickets may stay up as late as 90 minutes!

 

Q: What are the delivery methods on StubHub?

 

A: Tickets come in many shapes and forms nowadays. Some are traditional hard copy tickets while others are electronic or mobile!

 

  • Electronic/Instant download tickets - PDF files you'll be able to download and print
  • Mobile transfer tickets - Tickets that will be transferred to you and viewed on a mobile phone. You'll need an iPhone or Android phone to scan your tickets at the gate.
  • Mobile tickets - Viewed on the StubHub app using a mobile phone
  • Mobile or print tickets - Viewed on a mobile phone, or you can download and print a PDF file to scan at the gate
  • Flash Seats (AXS) tickets - Tickets can be scanned from the Flash Seats app or swiped with a credit card or driver's license (where applicable)
  • UPS tickets - Delivered thru UPS to an address of your choosing. UPS isn't able to deliver to PO boxes.
  • Pickup Tickets - Tickets available for pickup with our Last Minute Services (LMS) team. 
    • *Not always located at the venue. Directions will be provided on where to get your tickets*

Q: I can't find the event I want to attend. Will StubHub have tickets? 

 

A: Some events will not be on StubHub due to Charity or Fulfillment Restrictions. We apologize for any issues this might cause! Please check Events Ineligible for Resale to review events that will not be posted. If the event you want to attend isn't listed there, you can always request it! If listed, sellers may come and post their tickets for sale. 

 

Q: Why does the listing not show seat numbers? Can StubHub contact the seller to see where I am sitting?

 

A: Seat numbers are optional when a seller lists tickets. There are many reasons why a seller will choose not to disclose seat numbers. It is usually for privacy reasons in case the primary or venue is checking StubHub. We guarantee that your seats are together if you have purchased 2 or more tickets on the same purchase. 

 

We are not able to contact a seller about what seat numbers they have. 

 

Q: The listing shows seats as odd numbers. Are they together? 

 

A: It is common for some venues (especially theaters) to have non-consecutive numbers for seats but they are next to one another. This is typically based on the side of the stage you're sitting on. Left is odd and Right is even! 

 

Take a closer look at our map for the event and you will see this built in. Remember, we guarantee that your seats are together!

 

Q: How much are StubHub fees?  

 

A: Fees vary depending on the event, price, and delivery method. The fees on any purchase are there for a few different reasons, with our main focus being to provide a positive experience for all of our fans.

 

Q: I bought tickets but have concerns.  

 

A: We've got you covered! Check out our Ticket and Delivery Concerns FAQ

 

 

Have a question not answered?

 

Comment below and someone within the StubHub Community will answer!

GarrettD
Stubber

Re: Buying Tickets - FAQ

Hi @veronise, I can definitely understand the confusion and am happy to help. If the tickets are being delivered via Flash Seats, then you should download the Flash Seats app and have an account with the same email address that you used for your StubHub account. If the seller transfers them correctly, you should receive them directly to your Flash Seats account. Please feel free to PM me or any of the other moderators for any further help. 

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Stephsteph83
New User

Aisle seats

I want to purchase 3 tickets together with the aisle but it says u will get 3 seats together from seats 1,2,3,4,5 how do I designate I want 1,2,3v
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CameronJ
Stubber

Re: Aisle seats

Hi, @Stephsteph83

 

If the listing says it's Aisle seats, then we guarantee that they are. Smiley Happy To see listings that have 3 tickets and the comment aisle included, just use our filters! But, the listing you're looking at sounds like it is aisle seats since it starts with 1 in the row. We still can't guarantee they're aisle but would be odd if seat 1 isn't aisle. 

 

If you want to purchase these tickets still, you'll want to place the order right away so no one else beats you to it. How it works is that we will issue out the lowest seat number available in the listing. If you can select the quantity of three, then putting the order in right now will give you seats 1,2,3. Act fast as someone could buy them before you! 

 

Let us or the Community know if you have any other questions! Smiley Happy

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CAM77
Waterboy

Picking seat number?

I just bought a ticket to a Phillies game in the same row as my family. There were five seats available but I only bought one. Seats were 5-9 but I wasnt give an option to choose. They gave me seat 5 and now there are 4 seats between me and my family. Is there as ny way to get seat 9 instead?
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GarrettD
Stubber

Re: Picking seat number?

Hi @CAM77, totally understand your concerns. Sellers usually just give the first seat in the row. I can try to reach out to your seller to see if they can provide row 9 instead, but it definitely isn't guaranteed because they did provide a valid ticket. 

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CAM77
Waterboy

Re: Picking seat number?

Thank you but other family members actually bought the other four seats so it worked out
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GarrettD
Stubber

Re: Picking seat number?

Sounds good! Please let me or any of the other moderators know if you have any further questions. 

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DavidM1
Waterboy

Buying tickets in 2 rows together

I am looking to buy tickets for 8 people, but want to get 4 seats in one row and 4 seats in the row right behind with same seat numbers. (example: Row N - Seats 1-4, Row M - Seats 1-4)

 

Is there a way to do this on StubHub?

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NikkiM
StubHub Alumni (Retired)

Re: Buying tickets in 2 rows together

Hey there, @DavidM1. Happy to provide some clarity on this for you! We are a Fan-to-Fan marketplace so, we do not own the tickets that you see on our website. Rather, the inventory you see is managed by individual sellers where prices may be higher or lower than face value, depending on the market at the time. Inventory is also supplied by the individual sellers so, there is a chance that you can find tickets that will be close to what you are looking for but, you also may not find them exactly in two consecutive seats and rows like that. We do not have a "Shopping Cart" option that will allow you to purchase two listings at the same time since we are a live site so, if you are not able to find a full 8 pack of consecutive seats on the same row, there is a risk that the tickets on another listing could sell while you are checking out on the 1st of 2 listings. 

 

Hopefully, that makes sense! If you need some help searching for tickets feel free to private message me or any of the other moderators on the Community 🙂

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OceanSC
Team Mascot

When is payment made?

This is my first time purchasing tickets from Stubhub. I purchased them about a week ago. They were mobile transfer and arrival would be the day before the event (not real happy about either...would love to have them in my hands now). I can’t see that it has hit my credit card. Will it not hit my card until the arrival date?  And if yes, why would a seller want to wait that long for their money?

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