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rhobgood
Backup Singer

Cannot view Tickets

Purchased tickets this morning for an event next week.  The order has processed but I continue to see an error message when trying to view my ticket on the app.  

6 REPLIES 6
TeamStubHub
Moderator

Re: Cannot view Tickets

We'd be happy to look into this for you. So we can review your account, can you please verify the email address and zip/postal code on file?

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rhobgood
Backup Singer

Re: Cannot view Tickets

I also ordered a parking pass and am able to view that through the app.

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TeamStubHub
Moderator

Re: Cannot view Tickets

So we can dig into this deeper, can you please verify the email address and zip/postal code on your account?

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rhobgood
Backup Singer

Re: Cannot view Tickets

rhobgood@alumni.unc.edu

28374

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TeamStubHub
Moderator

Re: Cannot view Tickets

Thank you! Since you were not able to view your tickets from the mobile app, we have emailed the tickets to you! 

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soybeanguy
New User

Re: Cannot view Tickets

I am trying to view my tickets I have the access code but where do I enter it????

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here