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Ktipp1419
New User

Erased email with refund

I had purchased tickets for a Houston Rockets NBA game that ended up getting canceled because of Covid, Stubhub said they would refund my tickets and put the money in my account. I accidentally erased my email and I’m trying to figure out how I can get the info on my refund I have my account order number and everything if anyone could help it would be greatly appreciated thank you!
1 REPLY 1
TeamStubHub
Moderator

Re: Erased email with refund

Our mods sent you a private message. You can request the refund on your StubHub wallet page, if you don't have the email anymore. The refund will take 30 days + processing through the bank to pay out, so if you have requested it, it may be still in the processing stage. In any case, you can respond to the PM and our mods can help you get more details. 

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