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New User

Erased email with refund

I had purchased tickets for a Houston Rockets NBA game that ended up getting canceled because of Covid, Stubhub said they would refund my tickets and put the money in my account. I accidentally erased my email and I’m trying to figure out how I can get the info on my refund I have my account order number and everything if anyone could help it would be greatly appreciated thank you!

Re: Erased email with refund

Our mods sent you a private message. You can request the refund on your StubHub wallet page, if you don't have the email anymore. The refund will take 30 days + processing through the bank to pay out, so if you have requested it, it may be still in the processing stage. In any case, you can respond to the PM and our mods can help you get more details. 

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here