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Joshuevi
Backup Singer

Event TBA

Could I get refund on order 555XXXXXX?

5 REPLIES 5
TeamStubHub
Moderator

Re: Event TBA

Hi, @Joshuevi! If the event status says TBA it means it's currently postponed. We're not able to cancel orders or process compensation on postponed events since tickets are still considered valid. You read more about our Postponed/Rescheduled Event Policies here.

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Joshuevi
Backup Singer

Re: Event TBA

Postponed when? It has been 1 year since that event
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TeamStubHub
Moderator

Re: Event TBA

When an event is postponed, it means the primary has not decided on a rescheduled date yet. It's also possible the event could be cancelled, but we won't know until more information is released. 

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Joshuevi
Backup Singer

Re: Event TBA

I need my refund
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Paul
Moderator

Re: Event TBA

If the event is postponed, we're not able to offer any compensation. Once the event is updated with a new date or a cancellation confirmation, you'll receive an email with those details. 

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