Hi csteph93, we are a Secondary Ticket Marketplace that does not own any of the tickets ourselves. All the tickets we own are placed on our site from individual sellers who purchased tickets from a primary. ! We have reviews in place that go into ensuring our fans will have a great time. Issues are rare to happen with the tickets you buy from us but if there were problems, our FanProtect Guarantee: https://www.stubhub.com/legal/?section=fp is here to help! We'll look for comparable replacements, or as a last resort, issue you a full refund.