I'd be happy to help you with that here. If it's a mobile transfer be sure to check your spam/junk folders for the email to accept. I'll send you a private message now and go over the details with you.
Yes, I replied to the email at 9:00 AM EST, then resent it at 12:30 PM EST. It shows as sent in my "Sent Items." Am I not supposed to reply to the email I received at 8:57 AM EST?
Hey, @Josh97! Looks like we're still not seeing a PM response to Paul's initial message. The response would need to come from right here in Community. I'll send you another PM but look for the following option in the upper right-hand corner. You'll select on the subject of the PM to pull it up and reply!
That's okay! Get us the info here as we just need it for verification. Normally, we don't allow info to be posted publicly for your safety & security. Once we have that, we'll delete the post containing your info.