To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device.
2. To view and scan your tickets on event day, use your phone to sign in to your Ticketmaster, team, or venue account.
Need to transfer/send a ticket to a friend? Check out our helpful thread on this subject here.
Still need help accessing your mobile transfer tickets? Let us know in the thread below! Either one of your fellow fans or one of our Moderators will help you out!
01-12-2018 02:36 PM - last edited on 03-12-2019 02:39 PM by DianaR
Suppose I don't have a smartphone. I've paid for the ticket, and now it turns out I need to install a stupid app to use it? A ticket is just a QR code. I'm pretty sure no sane venue would require an app to scan a QR code, so it's clearly StubHub being a Google+ wannabe, trying to push the app that nobody wants or needs.
I'd like to print my ticket. How do I do that?!
11-11-2017 02:30 AM - edited 11-11-2017 02:32 AM
Hello there! The delivery method is chosen by the venue because they will be the ones scanning the tickets and some have the ability to be printed out but it depends on the event you are attending. If you private message us what event you have purchased, we are happy to look into any printing options that may be available for you.
11-12-2017 02:11 PM
I'm sorry to hear you're still waiting on your tickets! If the Expected Delivery Date on your order has passed or the order is already in a delivered status, I or another Community Moderator can absolutely assist with this by private message. Otherwise, you may need to allow more time for the seller to complete delivery as promised in your order details.
I will send you a private message to take a look into the order for you, so please click the envelope icon on the upper right corner of this page to view my message and respond. Thanks!
03-27-2019 11:12 AM
07-16-2018 12:56 PM
Hey @pambutler! Sorry for the concerns! Some sellers are allowed to fulfill using a screenshot of the tickets, making them available in the StubHub app which is much easier for you to access! They are absolutely valid tickets, If you needed to send a ticket to a friend, you can do the same thing for them to bring it up on their phone when they get to the venue. Since all sellers are responsible for ensuring they are delivering nothing but the best to our Fans, they do not want to jeopardize fines and penalties for delivering tickets that do not work. If there should be any issues with your tickets at the venue, please reach out to us right away here, on Twitter @TeamStubHub, or StubHub on Facebook. As long as there are still tickets available on the site, we will do our very best to replace them, or you're entitled to a refund, and an investigation is started right away into it! The FanProtect Guarantee follows you all the way to your seat!
07-16-2018 08:20 PM
07-17-2018 08:17 AM
You're welcome! On the top of a Ticketmaster that is a print at home ticket (PDF), you would not be able to show those form your mobile phone, as they would need to be printed and taken to the venue. A mobile ticket can be viewed as a screenshot and used at the venue. I myself have taken screenshots of a mobile ticket that I purchased with Ticketmaster, and screenshot the tickets to circumvent having to log in to an app and then go to where the tickets were, then pull them up one at a time to have them scanned at the gate. I just brought the screenshots up in my phones picture gallery, presented them at the gate, scanned in and then scrolled to the next picture and scanned that one. It was so quick and easy! Hope you have a great time and make some amazing memories!
07-17-2018 11:35 AM
07-17-2018 12:02 PM