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To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device.
 

1. When they're ready, we'll send you an email letting you know to either:
 
  • Check your email for a transfer offer from Ticketmaster or the seller. Follow the instructions to get your tickets.
    • You may have the transfer offer email already. Check spam or junk folders.  We'll list a few more troubleshooting steps below!

OR

 

  • Click 'Accept your tickets' in the StubHub email, then create an account using the email you use on StubHub and accept the ticket transfer

2. To view and scan your tickets on event day, use your phone to sign in to your Ticketmaster, team, or venue account.

 

 

Need to transfer/send a ticket to a friend? Check out our helpful thread on this subject here

 

 

Additional troubleshooting

  • We sent you an email when your tickets were ready. Did that email have a URL link?
    • If our email says to click the link to accept your ticket transfer, please follow the link and log in or sign up (using the same email address you entered on our site) to accept and view your tickets.
  • Is the email address on your StubHub account spelled correctly?
  • Make sure you're looking at the right email account if you have more than one.
  • Search your mailbox for the word 'transfer'.
  • You can also search for 'Ticket Transfer Offer' or 'Ticketmaster'.
  • Sometimes these emails route to your spam or junk folder. Make sure you're searching all mailboxes.

 


Still need help accessing your mobile transfer tickets? Let us know in the thread below!  Either one of your fellow fans or one of our Moderators will help you out!

Stagehand

Re: How does buying Mobile tickets work? *NEW VIDEO*

my last question is: since the seller sent me screenshots, they still have the tickets i’m guessing. i’m worried for some reason they will use them to get in the concert, and I will be denied access.
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Stubber

Re: How does buying Mobile tickets work? *NEW VIDEO*

Every purchase made on StubHub is covered by our FanProtect Guarantee.  If you do not receive the correct tickets by the time the seller promised, or in the rare occurrence there is an issue with the tickets at the venue, we would want you to reach out to us right away!  You can reach out here, or follow and DM @TeamStubHub on Twitter, or private message StubHub on Facebook. We will do our very best to replace the order with comparable tickets, or you’re entitled to a refund!  Show up a little early if you have that much concern, that way there will be a good chance tickets will still available on our site to replace your order with! 

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New User

Re: How does buying Mobile tickets work? *NEW VIDEO*

Hi! I have tickets for a concert tonight, but the tickets themselves say they need to be printed in order to be accepted. However, I don’t have the option to do so since I only got mobile delivery and there’s no print at home option. Is there a way to resolve this?
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Moderator

Re: How does buying Mobile tickets work? *NEW VIDEO*

Hey @Jasminelern! Sorry to hear about the trouble! I will send you a private message so we can look into the order further! 

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Team Mascot

Re: How do I get my mobile transfer tickets?

When I click on accept my tickets it goes to a 401 error page
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Moderator

Re: How do I get my mobile transfer tickets?

Uh oh! Are you clicking directly in the external email that was sent to you in order to accept the transfer or are you clicking on StubHub, @Pnut?

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Waterboy

Re: How do I get my mobile transfer tickets?

My tickets were supposed to come yesterday and I haven’t received the email. Who do I talk to?
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Moderator

Re: How do I get my mobile transfer tickets?

@Goldenlumbers Oh no! I will send you a PM right now to get more info so I can help you. Thanks!

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Waterboy

Re: How do I get my mobile transfer tickets?

Its past the date I was supposed to recieve my mobile tickets, and the concert is in two days. Please help! 

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Moderator

Re: How do I get my mobile transfer tickets?

Hi @rachylees, I'm so sorry to hear about the troubles! I'll send you a PM to get your information so that we can review this together. 

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