Every purchase made on StubHub is covered by our FanProtect Guarantee. If you do not receive the correct tickets by the time the seller promised, or in the rare occurrence there is an issue with the tickets at the venue, we would want you to reach out to us right away! You can reach out here, or follow and DM @TeamStubHub on Twitter, or private message StubHub on Facebook. We will do our very best to replace the order with comparable tickets, or you’re entitled to a refund! Show up a little early if you have that much concern, that way there will be a good chance tickets will still available on our site to replace your order with!
Uh oh! Are you clicking directly in the external email that was sent to you in order to accept the transfer or are you clicking on StubHub, @Pnut?
I'm sorry to hear you're still waiting on your tickets! If the Expected Delivery Date on your order has passed or the order is already in a delivered status, I or another Community Moderator can absolutely assist with this by private message. Otherwise, you may need to allow more time for the seller to complete delivery as promised in your order details.
I will send you a private message to take a look into the order for you, so please click the envelope icon on the upper right corner of this page to view my message and respond. Thanks!