cancel
Showing results for 
Search instead for 
Did you mean: 
Start a Discussion
Stubber
Stubber

Re: How does buying Mobile tickets work? *NEW VIDEO*

Every purchase made on StubHub is covered by our FanProtect Guarantee.  If you do not receive the correct tickets by the time the seller promised, or in the rare occurrence there is an issue with the tickets at the venue, we would want you to reach out to us right away!  You can reach out here, or follow and DM @TeamStubHub on Twitter, or private message StubHub on Facebook. We will do our very best to replace the order with comparable tickets, or you’re entitled to a refund!  Show up a little early if you have that much concern, that way there will be a good chance tickets will still available on our site to replace your order with! 

Jasminelern
New User

Re: How does buying Mobile tickets work? *NEW VIDEO*

Hi! I have tickets for a concert tonight, but the tickets themselves say they need to be printed in order to be accepted. However, I don’t have the option to do so since I only got mobile delivery and there’s no print at home option. Is there a way to resolve this?
Moderator Moderator
Moderator

Re: How does buying Mobile tickets work? *NEW VIDEO*

Hey @Jasminelern! Sorry to hear about the trouble! I will send you a private message so we can look into the order further! 

Pnut
Team Mascot

Re: How do I get my mobile transfer tickets?

When I click on accept my tickets it goes to a 401 error page
Moderator Moderator
Moderator

Re: How do I get my mobile transfer tickets?

Uh oh! Are you clicking directly in the external email that was sent to you in order to accept the transfer or are you clicking on StubHub, @Pnut?

templynnhunt
Waterboy

Waiting for Seller to Transfer Tickets

I ordered tickets on Friday and still have not received them from the seller. I’ve check my junk/spam folder as well.
Moderator Moderator
Moderator

Re: Waiting for Seller to Transfer Tickets

Hi @templynnhunt,

 

I'm sorry to hear you're still waiting on your tickets! If the Expected Delivery Date on your order has passed or the order is already in a delivered status, I or another Community Moderator can absolutely assist with this by private message. Otherwise, you may need to allow more time for the seller to complete delivery as promised in your order details. 

 

I will send you a private message to take a look into the order for you, so please click the envelope icon on the upper right corner of this page to view my message and respond. Thanks!

Goldenlumbers
Waterboy

Re: How do I get my mobile transfer tickets?

My tickets were supposed to come yesterday and I haven’t received the email. Who do I talk to?
Moderator Moderator
Moderator

Re: How do I get my mobile transfer tickets?

@Goldenlumbers Oh no! I will send you a PM right now to get more info so I can help you. Thanks!

rachel1
Team Mascot

Re: How do I get my mobile transfer tickets?

Hi! I am concerned because I bought tickets for a concert tonight and the expected delivery day is today. I haven't received the tickets yet, and if the expected delivery date is today, I'm worried that the tickets will be sent to me after the 7:30 start time of the show.