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bbond
New User

Mobile tickets are black with unreadable QR code

I just purchased Dear Evan Hansen tickets at the Ahmanson Theatre in Los Angeles.  They are mobile tickets, but when I open them in the app, the background is black so you cannot see any QR Code, bar code, seat information, etc.  What do I need to do?

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Moderator Moderator
Moderator

Re: Mobile tickets are black with unreadable QR code

Hi, @bbond1 I'd be happy to look into that for you. I'm going to send you a private message now and we can go over those tickets together to see what's going on.