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My event does not show on my account

Hi, I bought tickets for an event that was rescheduled.  The concert was rescheduled before I received the tickets and the transaction is not showing on my account.  I purchased the tickets usign my account and not as a guest.  I have the emails showing the order number and the email stating the concert was rescheduled. How do I get the tickets so if the concert is still held this summer I can attend.

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Rock Star
Answered! Go to solution

Re: My event does not show on my account

Hi JMB

 

this is a known problem. When an event is postponed you can no longer view the tickets. When the new date is announced you will be able to see the tickets again.

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