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I was told that I could login to find my credit for a cancelled event in my stubhub wallet, but there’s nothing there. And my card that I used to purchase the tickets was cancelled. I want to get ahold of customer service to be able to get either credit or a refund, but am disconnected on the help line before I can speak to anyone. Any tips on how to contact customer support to be able to get what the email promised?
SFCraigSF
New User
Answered! Go to solution

"Keep 120% credit" button not in my wallet

I have had a credit for over a year.  Spent part of it for opening day baseball tickets but have a remaining balance. Today's email indicates the 120% can be kept on their books if i go to the wallet and click "Keep 120% credit", but there is no such button in the wallet.  I do NOT want to receive a cashout on the balance based on 100% of the original purchase. 

Im posting this for verification i contacted stubhub about this.  Everyone is right, there is no convenient way to contact them. 

Craig Joyner

Pacifica CA

 

 

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sbasch
Team Mascot
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Re: "Keep 120% credit" button not in my wallet

Same issue here. I'd like to keep credit..........

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secollet
Stagehand
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Re: "Keep 120% credit" button not in my wallet

Same issue here

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CL25
Waterboy
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Re: "Keep 120% credit" button not in my wallet

Same here and I have been on hold for an hour.

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joe17
New User
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Re: "Keep 120% credit" button not in my wallet

Same. Annoying. 

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Carterbond
Stagehand
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Re: "Keep 120% credit" button not in my wallet

same here, no way to get ahold of them, sat on hold (which is obviously a scam to get customers to go away) for 2 hours so far today.  no way to email them, seems like a giant scam to just wear out thweir customers.

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aswartz
New User
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Cash Refund

Attempting to receive cash back for a show that was cancelled in January.  When I enter the code in the Wallet, it says this discount was already applied to my account.  However I cannot see any trace of this anywhere within my profile.  I have reviewed my payment method account and there has been no activity to/from Stub Hub since I purchased the tickets in December 2019.  How do I make sure I get this cash refund within the very short timeframe it's available? 

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Aloha
New User
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Refund for cancelled event due to Covid

I did not get the 120% email. My event has been cancelled. Should I just wait and see if a refund will be made to my card
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abattaglia
New User
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Keep my credit

I received the email saying that Stubhub was giving back a refund on previously cancelled tickets.  It said that if I wanted to keep the 120% credit I have to call in.  I have tried calling for 3 days now and I get put on hold every time (I wait over 45 minutes each time).  I DO NOT WANT THE REFUND, I just want to keep the money in my stubhub account.  What am I supposed to do?

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mm2878
New User
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Re: Keep my credit

I am having the exact same issue - been on hold over an hour each time. Button not appearing and i am on an actual computer! this is crazy...ugh

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