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kuma
Backup Singer

No send ticket option

I bought MLB tickets on StubHub for a friend and I want to transfer them to her account, but when I check the tickets in my orders, I only see the option to sell the tickets or look at them. Is that not an option anymore or is there something I need to do to make that option available?
3 REPLIES 3
Paul
Moderator

Re: No send ticket option

Thank you so much for reaching out on this! One thing we do want to make sure of is that you're trying to transfer through the app and not the desktop or mobile site.

 

 

Try the following:

 

1. Open the StubHub app and login
2. Select My Tickets > Tap the order
3. Tap '...' > 'Send ticket' (1)
4. Select All / Some / or 1 ticket to send
5. Choose to send via text message or via email (2)
6. Enter recipient's phone number or email (3 / 4)

 

Try those steps and if you're still not able to send those tickets, send a private message to myself or any one of the moderators here and we'll look further into that for you. 

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Mdsteenbergen
New User

Re: No send ticket option

My order doesn’t give me the option to send. Only sell. I’m using the mobile app.
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Melpik
Legend

Re: No send ticket option

Hi

 

You did not indicate if you had spring training or regular season tickets.  The transfer feature has not been activated yet but will be shortly before the start of the appropriate season - spring training or regular. You are able to sell now for either season.

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