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Stefmitch
Team Mascot

Purchased Stubhub tickets not showing on AXS app

Hi everyone,

I purchased two tickets for a concert on Stubhub UK. I received an email from AXS saying that I need to download the app and create an account with my stubhub email address in order to accept the tickets and complete the transfer. I did that but there are no tickets showing up in the AXS app. My stubhub account is saying the tickets have been transferred. Stubhub is not answering. Has anyone been able to resolve this issue?
2 REPLIES 2
Melpik
Legend

Re: Purchased Stubhub tickets not showing on AXS app

Hi stef

 

This site is for questions about events in US and Canada.  You will have to reach out to Stubhub international

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Stefmitch
Team Mascot

Re: Purchased Stubhub tickets not showing on AXS app

They’re not replying
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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here