I have 3 tickets to the Sinbad show in Indianapolis, but I received an email today from Ticketmaster saying the event was canceled. I spoke with customer service at Ticketmaster and they said since the tickets were transferred from StubHub I would have to inquire about a refund for the canceled show here. Will I receive more information about the refund process or do I need to request it somewhere?
Oh no! We are so sorry to hear that your event is no longer taking place. We have escalated this to our Events Team for further review as it appears we do not have it marked as canceled yet. When the event is canceled on our platform, we will be sure to send you an email with the details, @Ash20.