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New User

Refund for postponed event

My concert was postponed for a year!! How do I get a refund?
3 REPLIES 3
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Moderator

Re: Refund for postponed event

Hi, @Spage427. We are not responsible for any venue, date or time changes & are unable to compensate for an event that is scheduled to take place at a later date - http://stubhub.custhelp.com/app/answers/answer_view/a_id/85/categoryRecordID/RN_CATEGORY_424/categor.... If you are no longer able/willing to attend the new event date, your next step would be relisting your tickets for sale. If you have any questions or concerns regarding the actionable next steps, feel free to let us know. 

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Team Mascot

Re: Refund for postponed event

So if you cannot attend the rerscheduled date, you have to resell your own tickets?

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Stubber

Re: Refund for postponed event

Hi, @Tallfezq. That is correct. If you're no longer able or wish to attend a rescheduled event, we recommend re-selling your tickets back on our platform so you can make your money back while giving another fan the chance to attend. 

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