We purchased tickets for a Concert for June 6th 2020 and of course it was cancelled because of COVID. How do we get a refund, I can not get ahold of customer support.
Hi there, @twhite. BTS has officially postponed their entire tour including the show at Soldier Field - https://soldierfield.net/node/660. The new event dates have not yet been announced and because we are not responsible for event changes, we would be unable to provide compensation on this order. We are waiting for the new event date to be announced. Once it has, we will be sure to send you an email.