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Erin2
New User

Scam tickets

I was willing to accept the fact that I paid way too much for concert tickets, but then they turned out to be fake, and not accepted at the venue. I wonder if there is a way to track the seller and prevent them from doing this again? Thank you
3 Comments
Moderator Moderator
Moderator

Re: Scam tickets

@Erin2 That's definitely something we never want to hear and we do take those situations very seriously. Whenever a ticket claim is brought to us we have a team that investigates the issue to see what happened and will make things right for the buyer. We do have all the details on the sellers in those situations and there are penalties for dropped sales or invalid tickets. 

Erin2
New User

Re: Scam tickets

Thank you Paul, let me know what I need to do. 

Moderator Moderator
Moderator

Re: Scam tickets

Hey there, Erin. Paul is out for the night so, I'd be happy to answer your question. 

 

If you previously reported the issue, we open up a full investigation and ensure that these type of issues don't happen to you or any of our fans in the future. There is no action needed on your part as we take care of all of that on our end here.