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Shen Yun - St.Petersburg Fl; Purchased tickets but still have not received them

Hello All,    I need your help I bought 2 tickets to Shen Yun - St. Petersburg, FL  for Saturday May 28, 2022 2:00PM our 37th wedding anniversary and they were due to be delivered on Wednesday May 25 and we still don't have them.   I contacted support and they are telling me that they can't get ahold of the seller.   These seat cost us a lot of money and there are no seats avaliable in the area we chose, what can I do.   



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