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Moderator

StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns?

 

Are you waiting for your tickets to the big game?

 

 

Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are rare, we'll gladly help and review if there are any. 

 

StubHub's FanProtect Guarantee states:

 

  • You will get your tickets in time for the event

  • Your tickets will be valid for entry

  • Your tickets will be the same as those you ordered

  • If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event, or offer you a refund or credit for use on a future purchase
    and

  • If the event is canceled and not rescheduled, you will get a refund

 

Reach out to any of our moderators thru private message if there are problems with your purchase.

 

We are always happy to help our amazing fans! 

 

 

2 REPLIES 2
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New User

Re: StubHub's FanProtect Guarantee

Does the FanProtect Gaurantee also cover VIP packages bought through Stubhub?

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Highlighted
Moderator

Re: StubHub's FanProtect Guarantee

Hi, @NoeM! Our FanProtect Guarantee covers 100% of our orders. VIP Packages included. It would be rare, but if there is ever an issue with your tickets, we would look to replace your order at no additional cost. If we couldn’t replace your order for whatever reason, we would provide you with a full refund so no need to stress. We completely got your back on this! Please let us know if you have additional questions or concerns regarding anything.

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