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New User

Tickets Not Showing In My Tickets

So i purchased tickets last week (11/09/20) for an event that takes place on 11/21/20.  My bank shows the charge going thru but nothing is showing on "my orders" page in my account, and i haven't received any kind of email from Stubhub.  What is up with my tickets???  

3 REPLIES 3
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Moderator

Re: Tickets Not Showing In My Tickets

Hey there! You may have purchased it as a guest. Guest accounts and registered accounts cannot be combined. We'd be happy to review the details! Send you a private message now, @Josh28.

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Waterboy

Re: Tickets Not Showing In My Tickets

I'm having the same issue. Purchased tickets a day ago, got an email 6 hours ago saying I should have an email to accept the tickets but said email is nowhere to be found. I'm logged into my StubHub account on mobile and can see the purchase but can't view tickets or barcode. 

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Moderator

Re: Tickets Not Showing In My Tickets

So sorry for the trouble. Be sure to check your spam/junk folders to see if it was filtered out. Otherwise, send a private message to me or any other moderator and we'll look into that for you. 

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