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Waterboy

Tickets returned to sender

My tickets have been returned to sender because I am not yet in the airbnb to receive it personally. I am flying the day before the show. How come they need me to be the one to receive it? This did not happen to my friend when she sent her ticket(she bought also here in stubhub) to our airbnb last time.

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Moderator

Re: Tickets returned to sender

Hi @joyce7! Sorry for the trouble with that.  Generally this would mean the host wasn't aware a package was going to be delivered on your behalf.  Did you notify the host prior to shipping?  

 

Also, we're happy to take a look at your order to see how we can assist with the shipping!  We'll be sending you a private message shortly.

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Waterboy

Re: Tickets returned to sender

Yes I told her about it. She was actually waiting for it and I sent her the tracking to help me and she said it’s a registered type of mail so the name under the mail is the only one who can receive it. She told me to change the recipient name to hers so she can be the one to receive it.
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