Hello. I've purchased an electronic ticket of Tottenham Hotspur vs Arsenal FC on 2019.03.02. It's very likely that the game will be played at Wembley Stadium instead of the new Tottenham Hotspur Stadium. Will this ticket still be valid for Wembley Stadium? It's marked as a "VIP or Executive Box" ticket. Can I directly get access to the VIP box of Wembley? If not, is there anyway for ticket replacement, and should this be done by the ticket seller or by myself? As a tourist from China I really don't want to cross half the globe only to find I have to miss the game or get the ticket refunded. Hope to get your response soon for a sound solution. Thank you so much!
Hello @zianke! We're terribly sorry for the confusion. We will send you a private message so we can grab more of the details on this & see what we can do to help.
You are most welcome! We've noted the order & have reached out to our UK events team for clarification on this particular event. Once they have responded, we will let you know and will be able to better answer the questions that you have. Very sorry about the lack of clarity!
Hi there, @zianke!
Our UK Events Team has advised that at this time, there is nothing yet confirmed for the Spurs v Arsenal game. However, they have updated the event maps on our site (for all home games until February) to reflect Wembley. If the stadium does change for your game in March, the team advised that your ticket will still be valid for the same category (VIP/Executive) at Wembley.
Thank you very much for the reply. The official website of Spurs has just confirmed that this game against Arsenal will be played at Wembley Stadium. I just want to make sure that I won't need to do anything else and can directly download the electronic ticket and get access to the Wembley VIP/Executive room? Besides, usually how soon will the electronic ticket be available? Thanks.