We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the email.
Postponed events differ from Rescheduled events only in that they have not released the new date for the show/game. The tickets remain valid and orders cannot be canceled in these instances.
It's important to remember that as a marketplace, StubHub is not responsible for changes to event dates.
Unable to attend the new date? You can try selling your tickets to another fan on StubHub! You can check out the quick guide from our Help Center below!
To resell tickets using the StubHub app
1. Tap "My tickets" > Tap the order
2. Tap "..." > Sell tickets
3. Tap the seats you'd like to resell > "Done"
4. Set the price per ticket and choose your preferred payment method
4. Tap "List Tickets"
To resell tickets using a desktop
1. Click "Sell your ticket" under the order via My tickets >
2. Choose which seats you'd like to resell
3. Set the price per ticket and choose your preferred payment method
4. Click "List Tickets"
06-26-2018 03:23 PM
05-18-2019 06:35 AM
Hey @CharlieC! Since we are a Secondary Marketplace where all tickets are being resold by separate sellers, we are unable to issue any refunds or exchanges, unfortunately. In order to refund you, we would need to recoup the payment from your seller which we can't do since the tickets they provided are still valid for the event. Since you've already made this purchase through us, we would never want to double charge you with our fees so we're happy to waive your selling fees on this listing. I will need your account information in order to set up this waiver so I will private message you right now regarding that.
05-18-2019 07:00 AM