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KattW
Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event.  Once confirmed, any info we have on the rescheduled date will be included in the email.

 

Postponed events differ from Rescheduled events only in that they have not released the new date for the show/game.  The tickets remain valid and orders cannot be canceled in these instances. 

 

To see your event status, log into your StubHub account and click or tap 'My tickets.'

When events are officially postponed and rescheduled:

  • We'll email you when the details are confirmed
  • We'll include any info we have on the rescheduled date in the email
  • StubHub isn't responsible for event date changes. If you can't attend the new date, you can resell your tickets and give someone else the chance to go. If you relist your tickets on StubHub and they sell, we'll automatically waive the fee we normally charge sellers. You can check out the quick guide from our Help Center below! 

 

To resell tickets using the StubHub app

1. Tap "My tickets" > Tap the order
2. Tap "..." > Sell tickets
3. Tap the seats you'd like to resell > "Done"
4. Set the price per ticket and choose your preferred payment method
4. Tap "List Tickets"


 

To resell tickets using a desktop

1. Click "Sell your ticket" under the order via My tickets > Orders
2. Choose which seats you'd like to resell
3. Set the price per ticket and choose your preferred payment method
4. Click "List Tickets"

21 REPLIES 21
b_haynes
Rookie
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Re: What happens if events are postponed or rescheduled?

Hello, so I just want to make sure that I am understanding this correctly. If the event is eventually rescheduled, then the tickets that I originally bought is still valid for the rescheduled event (like, I don't need to buy new tickets for the rescheduled event, and the tickets that I have will work for the new date). 

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Melpik
Legend
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Re: What happens if events are postponed or rescheduled?

That is correct.  If the event is rescheduled the tickets that you bought are valid for the new event - no need to buy new tickets.  You would then have an option to attend the rescheduled event or you may resell your tickets.  If you decide to sell your tickets reach out to a moderator as I understand they are working with customers to waive the fee for reselling an event that has been rescheduled.

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Laguilar16
Rookie
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Re: What happens if events are postponed or rescheduled?

Hello,
If My event has been rescheduled and I choose to attend. Do I present the old tickets I currently have? What if someone purchased the same tickets for that rescheduled event?
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Melpik
Legend
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Re: What happens if events are postponed or rescheduled?

The tickets that you previously bought are good for the new event.  You dont have to do anything special.

 

On the small chance that an issue arises you are covered by the Stubhub Fan Guarantee.

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jbingman
Team Mascot
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Re: What happens if events are postponed or rescheduled?

Yes, and StubHub you should also INFORM the person who is selling the tickets that they will NOT BE PAID until after the event if they choose to resale.

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bcollins24
Rookie
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Re: What happens if events are postponed or rescheduled?

Hello @MelP @KattW 

What if the tickets I purchase are sent to me in the form of a PDF copy?   If an event is rescheduled, the orginal ticket owner will get the notification and new tickets from TicketMaster with a new PDF that can then be sold again since they have new dates/times etc.  What will happen to the old tickets/PDF copy version that I received?  My PDF copy will only have the old dates/times etc.  What happens in this case?  Will the orginal owner be required to send me a new PDFcopy with the new dates/times?  Or do they need to confirm they will not use or sell the new tickets they receive from TicketMaster?  Thanks!! BK

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dg6500
Team Mascot
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Re: What happens if events are postponed or rescheduled?

What if the tickets you bought are now at $18 each ticket or $48 and you paid $237 and can't attend to the new scheduled date? 

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lauran1997
Rookie
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Re: What happens if events are postponed or rescheduled?

I bought three tickets for the Illnois v. Ohio State football game that was set to play in November 2020, and they have recently rescheduled the game for September 3rd, 2020. How do I go about getting the tickets for the right date and time? Do I cancel my order and replace them for the correct date or do they honor the original tickets?

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sourceofgrace
Rookie
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Re: What happens if events are postponed or rescheduled?

this is rich... I just tried to create a message here and it told me there were too many similar messages and wouldn't let me post it.

 

You don't store tickets... fair enough... but you do keep the money.  And have had mine for over 2 months in limbo... and no word on what will happen.  You just keep it.

 

Now the team I'd like to watch is playing again, but I can't buy tickets because you are holding the money.  You say I could "sell" my tickets.  But clearly you don't think it will sell because you are putting the consequence on your customers.

 

You all need to start giving some money back... period.  I probably won't use your site again (I hadn't used it for many years because of a bad experience) and will certainly tell others about this.  I choose to buy tickets from you instead of your competitors.

 

Do Something!!!

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