What happens if events are postponed or rescheduled?

[KattW]

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event.  Once confirmed, any info we have on the rescheduled date will be included in the email.

Postponed events differ from Rescheduled events only in that they have not released the new date for the show/game.  The tickets remain valid and orders cannot be canceled in these instances. 

It's important to remember that as a marketplace, StubHub is not responsible for changes to event dates. 

Unable to attend the new date?  You can try selling your tickets to another fan on StubHub!  You can check out the quick guide from our Help Center below! 

To resell tickets using the StubHub app

1. Tap "My tickets" > Tap the order
2. Tap "..." > Sell tickets
3. Tap the seats you'd like to resell > "Done"
4. Set the price per ticket and choose your preferred payment method
4. Tap "List Tickets"

 

To resell tickets using a desktop

1. Click "Sell your ticket" under the order via My tickets > Orders
2. Choose which seats you'd like to resell
3. Set the price per ticket and choose your preferred payment method
4. Click "List Tickets"

[SherriC]

Hi, 

I will need to relist my ticket for an event that was supposed to occur tomorrow and has been postponed.   But I still don't have the ticket it.  Can I expect to receive it on the original delivery date (i.e. today)?   Or does the postponement give the seller additional time to get the ticket to me?   

What happens if the ticket doesn't show up?  Can I get a refund? 

I worry that I won't get the ticket and be out $130.   I also worry that I wont' have enough time to list the ticket, once I receive it, to recoup my money.  It's frustruating.  

Thanks

[GarrettD]

Hey there! If you provide me with the email address and postal/zip code on your account, I'd be happy to look into this for you. 

[SherriC]

I sent you a PM with the information you requested. 

[Jtmar88]

I'm having the same issue!! Very frustrating I could of tried to resale it this entire time and now the tickets are only available in a matter of days for a chiefs game that I don't even know will happen! I got a bad feeling I'm screwed!

[AllyD]

@lauran1997 @Jtmar88 When a game is rescheduled, the original tickets will be honored at the new date so you can attend with your tickets that have the original date & time on them!

[MerBear]

My event was *canceled. (*July 15th game postponed until 8/17 because of Covid.) How and when do I get my refund? The game was actually postponed, but it has been made part of a double-header. The Yankees website says this in regard to StubHub tickets:

Tickets purchased from StubHub only:

In the event the rescheduled Game is part of a single-admission doubleheader, StubHub purchasers will receive a refund for the full amount paid for the ticket(s) and those tickets are not eligible for exchange.

Where does this leave me? 

[tash]

Google "liddle & dubbin class action" Stubhub is not doing the legally correct thing and if you join a class action they will have to answer for their crime..

[b_haynes]

Hello, so I just want to make sure that I am understanding this correctly. If the event is eventually rescheduled, then the tickets that I originally bought is still valid for the rescheduled event (like, I don't need to buy new tickets for the rescheduled event, and the tickets that I have will work for the new date). 

[Melpik · Accepted solution]

That is correct.  If the event is rescheduled the tickets that you bought are valid for the new event - no need to buy new tickets.  You would then have an option to attend the rescheduled event or you may resell your tickets.  If you decide to sell your tickets reach out to a moderator as I understand they are working with customers to waive the fee for reselling an event that has been rescheduled.