Hi @YalcinG! Happy to go over this with you. At this time, UEFA is only refunding buyers on a case by case basis. We're only able to cancel the orders on our site if the games are completely canceled and all original tickets are invalidated. We ensure sellers don't seek a refund from the primary or invalidate the tickets by still holding them liable for the sale.
@KattW I sold tickets to an event that is providing refunds (Ali Wong). As a seller, I'd rather just get my money back in a refund if my Buyer doesn't want to attend. That way, we both get our cash back, and my Buyer isn't stuck with "credit". As it currently stands, both of us have lots of money beind held in escrow...
Is there a way to do this? Both parties would basically be made "whole" as if the transaction never happened. I'm happy to lose my Stubhub fees too so you guys can still get money!
Hi @jyu94, that's a great question. Similarly to how we wouldn't ask a seller to forfeit their sale if a buyer wanted to cancel, we couldn't ask the buyer to drop the purchase. I'll send you a private message to look into your order closer.