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Carriep
New User

Where to find cancelled event credit

I purchased tickets for an event that was cancelled last year, and I was supposed to receive a 120% credit, but I don't see that anywhere on my account. How do I find my credit in order to redeem it on a future order. 

Thanks

1 REPLY 1
NikkiM
Moderator

Re: Where to find cancelled event credit

Hi there, @Carriep! That will ultimately depend on how you originally purchased tickets. If you purchased as a guest, you would have received an email with your coupon code once the order was canceled. If you completed your purchased on a registered account, the credit is housed within your StubHub Wallet. Feel free to PM any moderator your email address & zip/postal code if you need some help finding your credit. 

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