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Bake114
Rookie
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Wrong email address on order

Checked out as a guest and the email address was entered wrong. Please help. Don't know how to get the tickets
12 REPLIES 12
Bake114
Rookie
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Re: Wrong email address on order

Reached customer service and they stated they corrected the email address after being on hold 2 hours.
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Shyke89
Zamboni Driver
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Re: Wrong email address on order

Did you ever receive your order?
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anarc17
Rookie
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Re: Wrong email address on order

I have the same issue! I've been on the phone for over an hour and still waiting!

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jh23
Rookie
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Re: Wrong email address on order

Same thing just happen to me. Looks like I have to wait on the phone for someone to pick up the call. Estimated wait 3 hours! Good grief! 

 

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lucasbrockhoff
Team Mascot
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Re: Wrong email address on order

Whats the Phone number?

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LindseyKay
Team Mascot
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Re: Wrong email address on order

What is the phone number to get a hold of them?

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Jaxx012
Team Mascot
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Re: Wrong email address on order

What is the answer to this?
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TeamStubHub
Moderator
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Re: Wrong email address on order

If you're experiencing this issue, you'll need to follow up directly with one of our community moderators or on the phone with our agents at 866.788.2482, since it requires some account info to resolve. Essentially our agents will need to follow up with the seller and ask them to send the tickets to the correct email address. 

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laurenmurray
Waterboy
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Re: Wrong email address on order

I was only on hold for a few minutes and the women who helped me was awesome!

Thank you!

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Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here