Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
  • 26 Replies

Instant Download Tickets 404 Error

I bought Instant download tickets to an event, and when I click "Get Tickets" to try and print them I get a 404 error. How do I get my tickets? Also if I log into the app, I see the barcodes for the tickets; would those be valid even if I can't open ...

Did not receive tickets

Bought tickets yesterday and money was taken from my babk account. Still have not received tickets via email and order in profile still says nothing. How do i contact this company about getting my tickets in time for the show tomorrow

Typos on purchased tickets

I recently bought tickets to a Phillies game and noticed that there are some odd typos throughout the tickets. Things such as, “TuesdayÔ and “2018Ô. There are extra “Ôs which leads me to be concerned about he validity of these tickets. I have to t...

Give away tickets

Hi - I bought three tickets to a concert - I am giving them away to 2 different people. There's no option to transfer and if I email, it sends all three - not allowing me to split. Should I screenshot the ticket for each or how do I handle this?

Have not received transfer email

I was suppose to have my mobile tickets by today but I have still not received my mobile transfer email. And I checked junk folder and it’s not there either. This is for Post Malone on Friday, in two days. How do I get that email or who do I contact?

  • 4 Replies

Seats purchased DO NOT match seats on tickets

Seats I purchased back in the 1st week of March (at a substantially higher price) DO NOT match the seats listed on the tickets I received electronically. The venue (and LiveNaion) has stated that my tickets should have been transfered into my name as...

  • 4 Replies

Information missing on my ticket

I just purchased concert tickets and looked at the PDF of them. The name is missing which is fine, but the order number and a lot more information is missing on the ticket as well. It is from Ticketmaster originally, and those tickets have a lot of i...

by ka98
  • 2 Replies