Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
  • 51 Replies

Wrigley Field Bleachers

It didn’t say what sections the tickets were in but they all say GA. General Admission. I needed 3 so I found a set of 2 and a single. When I view my tickets, they have a section and a seat number. Is my 3rd ticket going to be away from my 2 other ti...

Buying tix for someone as a gift

I want to purchase resale tix to a pro football game for my husband and his friend. I’m not going to the game, so how do I make sure my husband gets the right info on his phone so they can go without any hitches?

by DRF
  • 1 Replies

Checking a fake ticket?

I bought tickets for 5SOS at Meadowbrook in Rochester Hills and there is a row letter but where it says seats, it says general admission but there is still a row. I already had this issue with another site and I had to buy other tickets from a differ...

My tickets are not delivered.

So I bought two tickets for a Travis Scott show on Aug 24 and the site said that UPS will deliver them by Aug 26 but I havent received anything in the mail box and I havent even received a tracking number. Is there a way to cancel an order or in my c...

Rejection of Card

I have deleted all the cards I had on my stubhub and put my new card info in and it stills says that it is now able to use my card as a payment method. What else is there to do?

Are my tickets real?

so my friend and i bought BTS tickets for hamilton on sept 20th but i just saw that this girl who also bought a BTS ticket from stubhub found out that her ticket was fake after she was camping outside the venue for 3 days and was denied entry. so im ...

  • 3 Replies

Cancelled Order and Locked Account

Hi! My order 530190535 has been charged but I then recieved an email saying my order has been cancelled and my account is locked. Even to post this problem I had to create a new account. I am currently travelling from Brazil to new York for this even...