Buying and Purchased tickets
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Locating Guest Account Tickets with Access Code

To start this process, please be sure that you are NOT logged into a regular account. If you are, log out first. Afterwards, click on the link that says "My Tickets" or the button on the bottom of the app: After that, a pop-up will be displayed. DO N...

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by Moderator Moderator
  • 0 Replies

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 28 Replies

How to check is a gift card is active

I won 4 $50 gift cards at an auction, how can I tell if it is active?I want to give it to a friend of mines and I want to make sure she can use it.It would be embarrassing if she tries to purchase a ticket for an event and when it comes time to enter...

How can I get tickets shipped earlier?

I'm looking at two $750 tickets for a NYC play in April. Most tickets in this price range are UPS only arriving at least 2-3 days prior to event. I will leave for my trip two weeks prior to event in NYC. I want to buy but I am afraid of commit $1500 ...

Tickets not showing up on Apple Watch

My tickets that I bought are showing up on the app (and website) but not on my watch. Tried rebooting both devices, re-installing the app on both phone and watch but nothing so far. Anybody got a clue on how to get them to show up on the watch?

  • 1 Replies

Tickets w/o specified seats

I was interested in buying tixkets for a Steelers game. The tickets in question have a specified row, but not specified seat numbers. This makes me question the validity of the tickets. Has anyone else ever dealt with this? And any suggestions on how...

Community Log-In Changes May 1st
We are changing the way you register and sign-in to the StubHub Community. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done!

Read about the changes here
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