Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
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FAKE TICKETS?

I purchased tickets for an event, then found much better seats on Stub Hub, so I bought those. The face value of the tix I bought on Stub Hub was lower than that of the tix I purchased directly from Telecharge even though they are much better seats -...

Delivery change from UPS to Electronic?

I purchased 2 tickets and a delivery method was listed as UPS delivery. Within a few hours I received an email from StubHub staying that an electronic download of those tickets is available but I also received an email saying they were still being sh...

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Disappearing tickets

Hello I bought tickets to a Twins game in March but the game is in August but when I went to look at my account the tickets are gone can you please help me

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I bought tickets

Sooo I bought tickets for Post Malone June 6th In Indianapolis yesterday afternoon .. and I was sooooo excited cause I love him .. so later that night I found out that they cancelled my ordered for two tickets 225 a piece for the pit because it seeme...

Printed Delivery Label Too Early - Now Expired

We printed the delivery label for the tickets we are selling too early and it has now experied. We have the tickets ready to send, and they will be able to arrive to the buyer in plenty of time before the concert, but we aren't sure how to send them ...

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bar codes?

I'm trying to sell some e-tickets on stubhub. But its asking to enter the bar codes? I dont have numbers listed for barcodes.

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Mobile tickets

Greetings everyone...forgive my lack of knowledge but I can't seem to get an easy answer to my ?, even on my mainstay, Youtube(haha). I would like to purchase a few Yankee Home Game tickets. I am told now that they are now all mobile tickets and non-...

by Ken
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