Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
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  • 16 Replies
  • 13400 Views

My tickets are not delivered.

So I bought two tickets for a Travis Scott show on Aug 24 and the site said that UPS will deliver them by Aug 26 but I havent received anything in the mail box and I havent even received a tracking number. Is there a way to cancel an order or in my c...

Rejection of Card

I have deleted all the cards I had on my stubhub and put my new card info in and it stills says that it is now able to use my card as a payment method. What else is there to do?

Are my tickets real?

so my friend and i bought BTS tickets for hamilton on sept 20th but i just saw that this girl who also bought a BTS ticket from stubhub found out that her ticket was fake after she was camping outside the venue for 3 days and was denied entry. so im ...

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FAKE TICKETS?

I have bought 2 tickets for BTS concert for citified in New York for October 6. I just saw some fans bought tickets from stubhub for today’s concert in LA and they were fake. My tickets won’t be available until the day before the concert. I need to m...

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Ticket Fraud

So I purchased an E ticket for BTS concert on October 6th in New York. The ticket won't be available to me until October 2nd. What I'm worried about is it being fake. BTS is performing in LA today and a fan was turned away after camping out for two d...

Contacting Seller with Questions

I want to ask the seller questions about the tickets they offer. There is no detail (and a high price). I want to be sure I am getting what I want and not guessing. Im willing to pay the price, but not if I cant be assured that they are the correct t...

How to register to flash seats?

I already bought ticket via stubhub. For getting ticket I installed application. But it is not able to sign in cause telephone number is invalid. I am not an american, but I use US usim chip so write that number. But it told my number is invalid. Who...

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Tickets haven't shipped.

I bought tickets for the TCU vs SMU for 9/7 on 8/31 and have yet to receive a tracking number even though the delivery date is only in a few hours. (It is currently 9:16pm and the delivered by date is tomorrow). The game is in 2 days and I feel like ...

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  • 1 Replies
  • 646 Views