Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
  • 31 Replies

Should I have received an email?

I ordered 2 tickets to the Carolina Hurricanes game on Saturday back in Dec. I haven't received the email that I was supposed to get by today. I can see where it says delivered on Stubhub which has me concerned. My son and husband are driving 3 1/2 h...

by Kim04
  • 1 Replies


Hi I’m trying to get in contact with the seller of my ticket, as I’ve given them the wrong email does anyone know the best way to do this?!

by Jenn
  • 1 Replies

Where are my downloadable tickets?

I bought tickets in November, and it said the available download date was 2/1/18. I waited all day thinking that they’d eventually come up or I’d receive an email. My husband is going to be incredibly disappointed if his tickets I got him aren’t avai...

by Kinzy
  • 3 Replies

Flash Seats for Golden Knights

I bought mobile tickets for nhl game in Vegas tonight. When i view my tickets in the app, it shows the seat numbers of both of my seats, but only has 1 QR code. Is this normal/correct? Do they scan the same code twice on our way in? I just want to be...

Receiving Tickets

A disclaimer when choosing UPS delivery that states "If you do not receive your tickets you will have to re-buy the tickets". My tickets were not at my front door as stated by UPS, I asked to change them to downloadable, and was advised since StubHub...

  • 1 Replies