Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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StubHub's FanProtect Guarantee

Did you just buy tickets for BTS's upcoming US Tour and have concerns? Are you waiting for your tickets to the big game? Don't worry! StubHub's FanProtect Guarantee is here and ready to help if there are issues with your purchase. Though problems are...

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Moderator Moderator
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  • 26 Replies
  • 35589 Views

Why wasn't I given VIP access?

It's clearly noted on the ticket, though it wasn't disclosed on the listing "VIP Meet & Greet". When I went to the event, they did not allow me into that area. What are my options here?

by Moderator Moderator
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  • 2 Replies
  • 2609 Views

Why do I need an ID to get in?

I recently bought some tickets on the website, and on the venue's website, it says the tickets must match the name printed on the tickets. My name is not on my tickets. Will I still be able to get in to the show?

by Stubber
  • 1 Likes
  • 2 Replies
  • 1776 Views