Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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Substitution tickets not offered...

Hi, I bought two tickets for tonight's Angels-Dodgers game and received a notification that the order had been changed, substitution tickets had been offered and that Stubhub had contacted me. However, I never received any other tickets and nobody fr...

Last-Ditch Effort

I figure I may as well post here considering I’ve had no luck on the phone or via Twitter. Long story short, on Tuesday I bought tickets to an event happening this Saturday, but mistakenly entered a wrong email address (by one letter). The email addr...

Contacting seller

I know I can’t contact the seller, but can someone at stubhub?I bought tickets this morning for a game tonight, but haven’t received the email to transfer the tickets.

Need help with My Chemical Romance order

I bought tickets for My Chemical Romance in January of 2020. The person selling them did not currently have them since they weren't technically on sale yet. I decided to resell them, and I secured a buyer that day. The tickets I bought are not showin...

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Can't View Purchased Tickets

Bought tickets, received email confirmation, money taken from account, received email that tickets are ready, on mobile device it says tickets are ready, but when I click "View Tickets" I get error message "There was a Problem Processing your Request...

  • 2 Replies