Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 18 Replies

Mobile tickets

Greetings everyone...forgive my lack of knowledge but I can't seem to get an easy answer to my ?, even on my mainstay, Youtube(haha). I would like to purchase a few Yankee Home Game tickets. I am told now that they are now all mobile tickets and non-...

  • 1 Replies

Ticket cost

After having purchased 4 tickets for the Stones I received an email saying that they were unable to supply the tickets. I then got a 2nd email saying that they had got 4 replacement tickets. These tickets were at a lower price than the original ones ...

  • 6 Replies


I bought 6 tickets on StubHub for the Cubs Mets game. I have the tickets on my iPhone. 4 of them are for my family and they will meet me at the game after I arrive. Can I send each of them a ticket so I do not have to wait for them and they can just ...

  • 1 Replies

No ticket transfer email yet

I have not received the email to download my tickets i purchased Wednesday. I checked all my folders on my email account and nothing comes up for the ticket transfer. Did the seller forget to email them? Event is tonight and they're front row. PLEASE...