Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 60 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 18 Replies

Zero $

Hi, I just bought football tickets. I would like to know if its normal that on the tickets, the price written is 0$... Thanks

  • 2 Replies

' Get Tickets - 'Blocked Plug-in message

When I click into 'Get Tickets' I keep getting a black screen which had a "blocked plug-in' message in the middle. I have installed Adobe Reader as suggested in the email, There is nothing on FAQs and I can't connect to 'live chat'. It's probably som...

  • 1 Replies

Same ticket sold twice

What SHould someone do if they sold the same ticket twice? There was no indication on the website or email that the ticket had already been sold so The person put the same ticket up for sale at a lower price, what do they need to do to reslve the iss...

False advertisement

Let me describe what happened in my situation, I bought some football tickets that included a parking pass. Come to find out after I spent $348 dollars for 2 tickets and a parking pass, that the seller forgot to take out the parking pass. So after sp...

Sunday tickets good for concert

I purchased two tickets for the September 17th race and I heard that there is a concert before the race and wanted to know if I'm not a season ticket holder will these tickets get me into the concert as well as the race

  • 1 Replies

Harry Styles Concert New York

Hi, I don't understand anything. I already bought the tickets for his concert but in the mail says that i can print the tickets a day before the show. Is that true? Because i don't understand and i've never did this before!! I need help right now. an...