Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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  • 110 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 226 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 21 Replies

Blackpink Concert

I see the the General Admission passes for the Blackpink concert are different row descriptions, are they different tickets or the same thing. Ex. SOUNDCHECK and VIP_SOUNDCHECK


I purchased a ticket for a music festival and when my wristband came in it’s torn almost to the point of breaking completely what do I do because I can’t find a way to get in touch with stub hub!!

  • 1 Replies

Processing Payment as a Cash Advance

Hello! I hope no one else has expereince this- but I have spent the last 2 hours on the phone with various StubHub, PayPal, and my credit card company support staff. I bought a gift card with StubHub and charged it to PayPal. My credit card said the ...

  • 1 Replies

Will my seats be together?

I bought two tickets to the BigTen Tournament for today for myself and my 12 year old son. They are for section 218 row 6 but.... I just noticed the seats are 10 and 1. I wouldn’t have bought these if they were nine seat apart. I thought there was a ...

Tickets today for event tomorrow??

I purchased tickets that are supposed to be ready today for an event tomorrow and I still have not received these tickets. Can someone please contact me?? My husband will be very disappointed if we don’t get to go to the concert with good seats!