Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 63 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 20 Replies

Advice buying World Series Tickets

Hi there, This year my boyfriend and I want to go to a worls series game end of October. Being a foreigner (from Holland) I am trying to find out what is the best way to buy tickets, knowing that these tickets are very wanted. Can anybody advice me o...

Bill Me Later

Hey, I purchased tickets and used PayPal but it charged my credit card where I wanted to use the Bill Me Later functionality. I spent a lot of money and wanted to make interest free payments for 6 months versus putting it on my already high balanced ...

  • 1 Replies

Front row tickets

I often like to buy front row tickets to shows, but sometimes the seat numbers will not be provided. Is there a way I can request the seat numbers?

Why wasn't I given VIP access?

It's clearly noted on the ticket, though it wasn't disclosed on the listing "VIP Meet & Greet". When I went to the event, they did not allow me into that area. What are my options here?

by Moderator Moderator
  • 2 Replies

Why do I need an ID to get in?

I recently bought some tickets on the website, and on the venue's website, it says the tickets must match the name printed on the tickets. My name is not on my tickets. Will I still be able to get in to the show?

  • 2 Replies