Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
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What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 21 Replies

UMF 2018

Hello First, I'm french so if I make mistake, I'm sorry. I want to buy tickets for UMF 2018 (sold out on the offical website). I found many tickets on SH.I take my plane on the 19th March, and the delivery for most of tickets are the bad ! Bu...

  • 1 Replies

No ticket transfer email yet

Still havent received Ticket Transfer email for Mobile Tickets for San Jose Sharks hockey game this Thursday after I bought them yesterday and I would have them by today, even though tickets say in my stubhub app "Delivered." Have talked twice to cha...

  • 1 Replies

Electronic tix

Ordered tickets last night and it says it could take an hour for them to be ready. It’s about 12 hrs later and still no tix. Is this normal?

NCAA WCWS tickets

I would like to purchase tickets to the NCAA WCWS. Is there a way I can purchase tickets for each session at one time instead of going to checkout each time I select the ticket?

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Tickets not available yet!

I find it a little annoying that when i purchase tickets you take my money immediately and yet when i go to print them out it says that my tickets arent availbe yet and its being yelled at me apparently because of the exclamation point at the end i w...

Price Alert Push Notifications

I was wondering how long it takes for the push notifications to get sent out on price alerts. Does this happen immediately if a seller lists tickets that fall below my threshold or is there a certain amount of time between the listing & alert?

Picture of Credit Card and ID

Hello all,I just purchased a ticket for Ed Sheeran concert in Melbourne. I got an email asking for a photo of my credit card I used to make the purchase (with only name and last 4 digits showing), and photo of my ID card. Its important to know i made...