Buying and Purchased tickets
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Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

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Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

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How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 70 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 21 Replies

Missed the Code

Had a code for 10% off pop up while on the site, but I closed it on accident. Now i can't find the code or get that pop up to show again. Where can i see current codes? I want to buy right now, so the whole email sign up thing is not the solution I'm...

Release of tickets

I bought my cousin 2 tickets for tomorrow's game in CLE. I am a first time user and they are in my account, but "not yet released." IT says they should be released today-- game is tomorrow. When should they be downloadable?

  • 1 Replies

NY Comic Con

I bought (2) 4 day passes for NY Comic Con and received a separate pass for each day. I subsequently bought another 4 day pass and received only one pass clearly marked "Thursday". Stub Hub reached out to the seller who claims it is good for all 4 da...

TICKET ERROR - #217353027

I purchased tickets for the Nickelback/Daughtry/Shaman's Harvest Concert that took place on 9/16/17 at Usana in Utah. The tickets stated that the start time for the event was 8:00 p.m. However, that was an error. The start time for the event was real...

Buying tickets

I want to buy tickets but the only option I get is adding a adress to ship them to. I want no shipment because I'm already in the states and I live in belgium, so I can't pick them up. Can you still download them after you entered a shipping adress, ...

  • 1 Replies