Buying and Purchased tickets
Showing results for 
Search instead for 
Did you mean: 

Forum activity

Buying Tickets - FAQ

StubHub is a ticket marketplace where fans can come to buy and sell tickets from one another. Being that we are a marketplace, StubHub does not own or list tickets found our site. Have questions before you buy? Keep reading for some frequently asked ...

Screen Shot 2019-04-02 at 11.52.31 AM.png Screen Shot 2019-04-02 at 11.58.28 AM.png Screen Shot 2019-04-02 at 11.53.41 AM.png

Ticket & Delivery Concerns - FAQ

Tickets Q: How do I know my tickets are real? A: No need to worry about your tickets! StubHub has reviews in place that cover all accounts, purchases, sales, and listings. The reviews help make sure issues with your tickets are rare. Q: The name is d...

Screen Shot 2019-03-21 at 12.46.30 PM.png Screen Shot 2019-03-21 at 12.44.17 PM.png
  • 114 Replies

How do I get my mobile transfer tickets?

To view your mobile transfer tickets, you'll need to accept a ticket transfer to view them on your mobile device. 1. When they're ready, we'll send you an email letting you know to either: Check your email for a transfer offer from Ticketmaster or th...

by Community Manager Community Manager
  • 233 Replies

What happens if events are postponed or rescheduled?

We know these are frustrating experiences which is why we make sure to keep our fans informed through emails if there has been any change in the status of their event. Once confirmed, any info we have on the rescheduled date will be included in the e...

by Community Manager Community Manager
  • 22 Replies


Can anyone help? I bought my tickets on Christmas and am printing them out for tonight. My receipt and tickets have a different order number and also someone else's name on the tickets but my seats??Now what?This is my first time ordering on stub hub...

  • 1 Replies


I have read some pretty daunting reviews for the site and just spent almost $700 for my ticket to see Beyoncé... is there anyway to get my ticket released to me? I am terrified of getting scammed after reading these reviews of people’s ticket already...

NCAA WCWS tickets

I would like to purchase tickets to the NCAA WCWS. Is there a way I can purchase tickets for each session at one time instead of going to checkout each time I select the ticket?

  • 1 Replies

Tickets not available yet!

I find it a little annoying that when i purchase tickets you take my money immediately and yet when i go to print them out it says that my tickets arent availbe yet and its being yelled at me apparently because of the exclamation point at the end i w...

Price Alert Push Notifications

I was wondering how long it takes for the push notifications to get sent out on price alerts. Does this happen immediately if a seller lists tickets that fall below my threshold or is there a certain amount of time between the listing & alert?

What is to prevent....

Is there a built in function that would prevent the original purchaser from printing the tickets, re selling them, and then going to the event and using the tickets anyway?

Why can't I see my tickets ?

I bought 2 tickets an house ago. I got email from the my credit card company and it went through. But I haven’t receive any confirmation email from stuhub. And nothing comes up in my ticket list.What should I do?

  • 1 Replies